| Vehicle Crash Repair Information
Car owners can make a choice of where they choose to have their vehicle serviced or repaired but they need to look closely at the varying level of service provided by different repairers.
The authorised dealer networks commit to cover all aspects for their supported brands to ensure any repair work is performed correctly and with appropriate integrity. This includes:
1. Access to the correct technical information;
The brands work closely with their dealer network and support them to ensure the network has the correct technical information.
2. Investment in Tools & Equipment;
Authorised dealers must invest in the necessary tools and equipment to service and repair cars to the manufacturer’s schedules and specifications.
3. Investment in Training;
Similarly, workshops need to invest in the training of their technicians on the new products and new technology being introduced into the market.
4. Commitment to use Genuine Parts;
To ensure the car or motorcycle continues to perform to the original specifications and levels of safety, genuine parts should be used in any repair or maintenance. This is especially critical for many safety components where several non-genuine or counterfeit parts have shown inferior performance. The brands have developed support systems for the supply of genuine parts to authorised dealers.
Summary of body and crash repair information:
A summary of where to find technical information relating to the body and crash repairs is set out in this pdf document:
Body and crash repair information (PDF - 240KB)
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