|Safety Related Recalls – New Zealand new vehicles
Vehicle manufacturers take safety very seriously with all companies having robust procedures to undertake recalls if a safety related fault is found in a vehicle model. As the official representatives of a vehicle marque MIA members carry out safety related recall campaigns firstly identifying the vehicles in which the fault may occur (note that with the vast majority of safety recall campaigns actual failure rates are very very small); and then with the help of LTNZ get the updated records of the registered owners. Vehicle owners are then contacted to have the vehicle inspected and repaired (all free of charge) at the nearest franchise dealership.
The MIA has had in operation since 1997 a Code of Practice that members are obliged to follow when undertaking a safety related recall. This Code represents the minimum requirements that members must follow in the event of a safety recall campaign being undertaken on a New Zealand new vehicle that they have imported and sold.
Read the Code of Practice here (PDF - 118KB).
Safety Related Recalls - used imported vehicles
The vast majority of used imported vehicles are imported by other than the official representative of the vehicle brand. As such the importer (and/or the trader who sold the vehicle) is legally responsible for ensuring that the vehicle is safe and therefore responsible for all safety related recalls and all costs associated with the repair of used vehicles that they have imported.
However the MIA member as the representative of the vehicle manufacturer in New Zealand is prepared to carry out rectification to vehicles imported into New Zealand as a used vehicle by a third party in some circumstances, as set out in the Motor Industry Association’s Code of Conduct relating to safety related recalls for used imported vehicles – dated June 2005.
Read the Code of Conduct here (PDF - 293KB).
Owners of used imported vehicles should note that the Code represents the minimum standard that MIA members will meet in conjunction with the vehicle manufacturer. If a vehicle (New Zealand new or a used import) is affected by a safety related recall campaign, the MIA member or LTNZ will make direct contact with the registered owner asking that the vehicle be taken to a franchise dealer for repair.
Specific information on recall campaigns that may affect your vehicle can be found on the members website – click on the vehicle logo below.
Links to Members' safety related recall information.